Cancellation & Refund Policy

At LuxQ.ca, our goal is to ensure a seamless experience for all users advertising their products or services on our platform. We understand that situations may arise where a user needs to cancel their order and request a refund. Below, we outline our policy detailing eligibility, the process, exceptions, and potential changes:

Eligibility for Cancellation and Refund:

Our policy covers the following scenarios:

1. If an ad fails to publish due to technical errors or system malfunctions.
2. If an ad is not published due to a violation of our website’s terms of service.
3. If an ad is removed from the site due to a terms of service violation.

Cancellation and Refund Procedure:

Users meeting any of the above criteria may cancel their order and request a refund. To initiate this process, users should contact our customer support team via email at info@luxq.ca within 7 days of payment. Provide the order number and a clear explanation for the cancellation and refund request. Our team will investigate and respond within three business days.

Approved refunds will be credited to the user’s account for future advertising. Refunds will not be issued in cash, check, or bank transfer.

Exceptions:

Cancellation and refund requests are not accepted in the following cases:

1. If an ad fails to generate leads or inquiries.
2. If a user removes their ad before the membership plan expires.
3. If a user removes their ad before the promotion plan expires.
4. If a user fails to utilize all remaining ads in their account.
5. If a user cancels their subscription before the subscription period ends.

Changes to Policy:

We reserve the right to modify this policy at any time without prior notice. Updates will be posted on our website, and continued use of our platform indicates acceptance of the revised policy.

Contact Us:

For inquiries about our cancellation and refund policy, please email our customer support team at info@luxq.ca, and we’ll be happy to assist you.